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Insights

News & updates for home health leaders.

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How an Automated 5-Day Check-In Caught a Medication Concern Before the Next Visit

The 7 days after admission is when small problems turn into big ones — especially around medications. Here’s a real example of how an automated
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How a Post-Discharge Follow-Up Turned Into a Wound Care Admission (and $2,100)

Discharge isn’t the end of the relationship — but for most agencies, it’s the end of the communication. Here’s a real example of how an
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How Automated Patient Engagement Turned a Great Care Experience Into HHCAHPS Feedback and a Google Review

Positive patient feedback is worth a lot to a home health agency in star ratings, referrals, and staff morale. The problem is that most of
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How Automated Patient Engagement Saved a Contracted Therapy Issue (and a $1,857 Episode)

Here’s a real example of what proactive patient engagement looks like in practice. The situation What the patient did What the agency did The math
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Home Health patient engagement: The complete guide to improving outcomes & satisfaction

Effective home health patient engagement reduces avoidable problems between visits, improves patient experience scores, and gives clinicians timely, actionable information. Two-way, messaging-first communication that works
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Navigating the Challenges Home Health Agencies Face in Assisting with the $7.83 Billion Acute Care Utilization Crisis

Why home health care agencies struggle to play a significant part in reducing the $7.8B spent by payers on adverse drug event hospitalizations.
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5 Areas Your Home Health Agency May Want to Review to Enhance User Experience in 2024

By Nora Silver, RN The Home Health industry can be an overwhelming environment even for industry veterans. The sheer number of laws, rules, regulations, and
Thrive in Change Blog

Thriving Through Change in Home Health: A Comprehensive Guide

Change is an inherent part of the healthcare system, particularly in Home Health. Navigating annual alterations necessitates a proactive, strategic approach.
Pin the Tail

Pin the Tail on HCAHPS: Why Patient Experience is the Bullseye 

Navigating the Home Health HCAHPS improvement can feel like your blindfolded at times and with the introduction of HHVPB its more important than ever.
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Navigating HCAHPS: From Patient Experience to Financial Success in Home Health Care

In the constantly changing home health landscape, understanding the nuances of the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores is
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Remote Patient Monitoring vs. Care Navigation in Home Health: Our findings

In the quest to reduce hospitalizations, enhance patient satisfaction, and better manage costs, home health owners and operators are increasingly recognizing the value of a
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Unraveling Patient Experience: The Intersection of Cost Efficiency and Patient Outcomes

By Alice Nora Silver, RN, Director of Client Strategy and Initiatives at Telos Health Solutions. “After decades navigating the intricate landscape of healthcare—with a special
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Bridging the Home Health Quality-vs-Cost Gap: The Power Patient Engagement as a Service

Home health agencies find themselves in a delicate balancing act, as conflicting objectives create additional challenges for care teams. On one hand, they must prioritize
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CMS’ Indirect Ask of Home Health Care Providers

Home health agencies today face a formidable challenge as CMS implements significant changes and proposes further reforms for the future. With reimbursement reductions and staffing
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HHVBP Pre-Implementation Performance Report (PIPR) Available on iQIES.

Now that home health agencies have the fortunate (not so fortunate) requirement to participate in the Home Health Value-Based Purchasing (HHVBP) model, we’re sure you