For Home Health & Hospice Agencies
Discharge isn’t goodbye. It’s the start of your next referral.
Most agencies invest everything in the episode of care — then go silent the day the patient is discharged. Visit Bridge Health keeps your agency in your patients’ pockets after discharge, so when they need care again, they call you. Not the agency that found them first.
~1 in 3
Medicare patients discharged home after a hospital stay go on to receive home health care — and many will need it more than once.
Source: Journal of the American Medical Association / PMC, Medicare claims analysis
Built for home health & hospice • Automated text outreach • HIPAA-conscious workflows • No new staff required
The Hidden Leak in Your Census
Out of sight, out of mind — and out of your census.
Patients don’t stop needing care when an episode ends. They stop remembering who cared for them. The data on staying in front of past patients is overwhelming:
14.7%
of Medicare home health patients are readmitted to the hospital within just 30 days — meaning a large share of your discharged census will need post-acute care again, fast.
Medicare fee-for-service claims study, J Am Geriatr Soc / PMC
60–70%
probability of "selling" to an existing customer vs. just 5–20% for a brand-new one. A past patient who trusts you is your warmest possible referral.
Marketing Metrics (Farris et al.), widely cited benchmark
5–25x
more expensive to acquire a new customer than to keep an existing one. Re-engaging discharged patients is the cheapest census growth you'll ever buy.
Harvard Business Review
8–15%
of inactive patients are recovered by healthcare re-engagement campaigns — patients who would otherwise land with a competitor.
Healthcare marketing industry benchmarks, 2026
+32%
increase in repeat appointments when providers use automated follow-up outreach after care ends.
Healthcare marketing industry benchmarks, 2026
+30%
improvement in patient loyalty from simple post-treatment check-in messages. Staying in touch is the loyalty program.
Healthcare marketing industry benchmarks, 2026
The Visit Bridge Post-Discharge Journey
Automated touchpoints that feel personal — without lifting a finger.
Visit Bridge Health sends warm, branded check-ins from the same number your patients already know and trust from their episode of care.
The Check-In
"How are you feeling since we wrapped up your care?" A simple text that shows your agency still cares — because it does.
The Education Touch
Helpful tips on medication safety, fall prevention, and warning signs to watch — keeping your brand useful, not salesy.
The Reminder
"If your health needs change, we're one call away." Your phone number, saved in their contacts, top of mind.
The Long Game
Seasonal wellness check-ins and emergency-prep outreach keep your agency present until the moment they need care again.
Why Agencies Choose Visit Bridge
Your nurses deliver great care. We make sure patients never forget it.
Every discharged patient already knows your name, trusts your team, and lives in your service area. The only question is whether you’ll still be in their phone when they need care again.
Fully automated, fully yours
Campaigns run on autopilot under your agency's name and number. No new hires, no extra clicks for your team.
Patients return to you, not a competitor
When a past patient is hospitalized again, the discharge planner asks who they want. Your name is the one they say.
Reviews and referrals on the side
Engaged past patients become your best Google reviewers and your loudest word-of-mouth in the community.
Built for home health & hospice
Designed around your workflows, your compliance realities, and your patients — not retrofitted retail marketing software.
The ROI Math Every Administrator Should See
One readmission per month pays for the whole system.
The average reimbursement for a 60-day episode is $3,000. If your agency re-engages discharged patients and those efforts bring back just one readmission per month, any system costing less than $3,000/month is more or less paying for itself — while building a competitive advantage your local competitors can’t see coming.
Get Started
See your post-discharge campaign in action.
In a 20-minute demo, we’ll show you exactly what your discharged patients would receive, how it runs without adding work for your staff, and what one recovered episode per month does to your bottom line.
Book Your Demo
No commitment. Just a look at what staying connected could do for your census.
We’ll never share your information. Ever.